Service Delivery (IT Helpdesk)

Set up a high-performance IT Helpdesk: support team, ticketing tools, knowledge base, ITIL processes, monitoring and user satisfaction management.

Our IT Service Delivery Expertise

Recruitment, training and organization of a dedicated team for technical support and user assistance.

Definition of workflows, management of incidents, requests, problems and changes according to ITIL best practices.

Selection, deployment and configuration of helpdesk, ticketing, monitoring and reporting tools (Jira, Freshdesk, GLPI, etc.).

Creation of a knowledge base, FAQ, procedures and self-service tools for users.

Implementation of satisfaction indicators, SLA reporting, quality approach animation and continuous improvement.

Reduced resolution times, improved user experience and customer retention.

Respect for ITIL standards, traceability, GDPR compliance and data security.

Task automation, accurate reporting, resource optimization and cost reduction.

Let's discuss your Service Delivery needs and discover how we can support you.

Complete solutions to support your development

Decision support at key moments in your development

Positioning and consistency with perceived value

CEO posture and team management

Implementation of clear and effective management

Technology choices and IT architecture

CRM setup and tracking

Online/offline marketing and social media

Storytelling, deck and investor targeting

Help creating an effective board

Management control and key indicators

Support during your growth phase